Terms of Service
Last updated: January 27, 2026
These Terms of Service ("Terms") govern your use of Webzzo's website builder platform operated by ML WEB STORE ("Webzzo," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, subscribing to our services, or using our platform, you confirm that:
- You are at least 18 years old or have parental/guardian consent
- You have the authority to enter into this agreement
- You will comply with all applicable laws and regulations
- All information provided is accurate and current
2. Services Provided
Webzzo provides an AI-powered website builder platform that includes:
- AI-generated website creation using provided business information
- Visual website editor with customization tools
- Website hosting on our infrastructure
- Domain registration services (Business and Premium plans)
- Email services (Business and Premium plans)
- Technical support via ticket system
- Analytics and performance monitoring
3. Domain Names - Important Information
3.1 Domain Registration
Business and Premium plan subscribers receive domain registration as part of their subscription. When you select a domain:
- We register the domain on your behalf through our domain provider (Dynadot)
- The domain is initially registered under ML WEB STORE for administrative purposes
- The domain remains tied to your active subscription
- Domain registration is subject to availability and registrar policies
3.2 Domain Ownership Transfer
You have the right to request domain ownership transfer at any time.
To transfer domain ownership to your personal registrar account:
- Submit a support ticket requesting domain transfer
- We will provide the authorization code (EPP code) within 3 business days
- You are responsible for initiating transfer with your chosen registrar
- Transfer may incur standard ICANN transfer fees (typically €10-15)
- Domain must not be within 60 days of registration or previous transfer (ICANN policy)
3.3 Domain Renewal
- Domain registration for the first year is included with Business/Premium subscriptions
- Domain renewal (year 2+) is included only if you purchase an annual subscription on the same plan or higher
- Monthly subscriptions do not include domain renewal - you will need to pay the renewal fee separately or transfer the domain
- If subscription is cancelled, you must transfer domain or it will expire
- We send renewal reminders 30 and 7 days before domain expiration
- Expired domains enter redemption period (additional fees apply for recovery)
3.4 Domain Disputes
Domain disputes are subject to ICANN's Uniform Domain Name Dispute Resolution Policy (UDRP). You agree not to register domains that:
- Infringe on trademarks or intellectual property rights
- Are registered in bad faith or for resale purposes
- Violate applicable laws or regulations
4. Subscription Plans
4.1 Plan Types
- Starter Plan: AI-generated website, up to 5 pages, drag & drop editor, hosting included, free SSL security, free subdomain (.webzzo.com), mobile responsive, basic SEO, standard support (48h response)
- Business Plan: Everything in Starter plus custom domain registration, professional email account, priority support (24h response), unlimited pages, advanced SEO tools
- Premium Plan: All Business features plus unlimited pages, custom domain included, premium hosting, 3 professional emails, integrated blog, automated backups, complete SEO suite, performance optimization, priority support (1-12h response)
4.2 Billing
- Subscriptions are billed monthly or annually as selected
- Payments are processed securely through Stripe
- Prices are displayed in EUR and subject to applicable taxes
- Automatic renewal occurs unless cancelled before billing date
- Failed payments may result in service suspension after 7 days
4.3 Cancellation
- You can cancel your subscription at any time from your account dashboard
- Cancellation takes effect at the end of the current billing period
- No refunds for partial months or unused time
- Your website remains accessible until subscription end date
- After cancellation, you have 30 days to export/transfer your content
5. Refund Policy
- 7-Day Money-Back Guarantee: Full refund if requested within 7 days of initial purchase
- Refunds processed within 5-10 business days to original payment method
- Domain registration fees are non-refundable (ICANN policy)
- Refunds not available for renewals or after 7-day period
- Abuse of refund policy may result in account termination
6. User Content and Responsibilities
6.1 Your Content
You retain all rights to content you create or upload. By using our services, you grant us a limited license to:
- Store and display your content on our platform
- Process content with AI for website generation
- Create backups for service continuity
- Analyze usage patterns (anonymized) for service improvement
6.2 Prohibited Content
You agree not to create or host websites containing:
- Illegal content, hate speech, or content promoting violence
- Adult content, pornography, or sexually explicit material
- Malware, viruses, or harmful code
- Phishing schemes, scams, or fraudulent content
- Content infringing intellectual property rights
- Spam, unsolicited marketing, or deceptive practices
- Personal data of others without consent
6.3 Content Moderation
- We reserve the right to review websites for compliance
- Violations may result in content removal, suspension, or termination
- We are not responsible for user-generated content
- Report violations to support@webzzo.com
7. Intellectual Property
7.1 Our Property
Webzzo platform, including design, code, AI algorithms, logos, and trademarks are owned by ML WEB STORE and protected by copyright and intellectual property laws.
7.2 AI-Generated Content
- Content generated by our AI based on your input belongs to you
- You are responsible for ensuring AI-generated content is accurate and appropriate
- We do not guarantee uniqueness of AI-generated content
- Review and edit all AI content before publishing
8. Service Availability and Uptime
- We strive for 99.9% uptime but do not guarantee uninterrupted service
- Scheduled maintenance will be announced in advance when possible
- We are not liable for downtime due to circumstances beyond our control
- Service credits may be issued for prolonged unscheduled outages (>4 hours)
9. Account Security
You are responsible for:
- Maintaining confidentiality of your login credentials
- All activities under your account
- Notifying us immediately of unauthorized access
- Using strong, unique passwords
We recommend enabling two-factor authentication when available.
10. Data Protection and Privacy
Our handling of personal data is governed by our Privacy Policy, which is incorporated into these Terms. By using our services, you consent to data processing as described in our Privacy Policy.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Services are provided "AS IS" without warranties of any kind
- We do not warrant that services will be error-free or uninterrupted
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to amounts paid by you in the past 12 months
- We are not responsible for third-party services, content, or websites
12. Indemnification
You agree to indemnify and hold ML WEB STORE harmless from claims, damages, and expenses (including legal fees) arising from:
- Your use of our services
- Your content or websites created
- Violation of these Terms
- Infringement of third-party rights
13. Account Termination
13.1 By You
You may delete your account at any time from account settings. Upon deletion:
- Active subscriptions are cancelled
- Your content data is available for export for 30 days, then deleted
- Backups are removed within 90 days
- Domain transfers must be initiated before deletion
13.2 By Us
We may suspend or terminate accounts for:
- Violation of these Terms
- Non-payment after grace period
- Fraudulent activity or abuse
- Legal requirements
We provide 7 days notice when possible, except for serious violations.
14. Changes to Terms
- We may update these Terms periodically
- Material changes will be notified via email or platform notice
- Continued use after changes constitutes acceptance
- If you disagree with changes, cancel your account before they take effect
15. Governing Law and Disputes
- These Terms are governed by Romanian law
- Disputes will be resolved in Romanian courts
- EU consumers retain rights under EU consumer protection laws
- We encourage resolving disputes through support before legal action
16. Miscellaneous
- Entire Agreement: These Terms constitute the complete agreement
- Severability: Invalid provisions do not affect remaining Terms
- No Waiver: Failure to enforce rights is not a waiver
- Assignment: We may assign rights; you may not without consent
- Force Majeure: Neither party liable for events beyond reasonable control
17. Contact Information
For questions about these Terms:
Email: support@webzzo.com
Legal inquiries: privacy@webzzo.com
Company: ML WEB STORE
Location: Romania
By using Webzzo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms are effective as of January 27, 2026.